In this IMPACT State of Healthcare panel discussion on Keeping Patients & Practitioners Safe, Healthy, and Protected in the Years Ahead, Velano Vascular’s CEO Eric Stone talks with America’s First Chief Experience Officer at Cleveland Clinic and Chief Medical Officer of Vocera Communications, Bridget Duffy, MD, and  Chief Experience Officer of University Hospitals, Joan Zoltanski, MD, MBA. This interview includes valuable insights on several relevant topics, such as: An Evolution of the Hospital Experience, Rethinking Clinician Burnout for the Better, Sustaining the Empowered Healthcare Hero, and much more. To receive more valuable content like this, please subscribe to our IMPACT Column using the form in the left sidebar.

M. Bridget Duffy, MD

Chief Medical Officer
Vocera Communications, Inc.

Bridget Duffy, MD, was America’s first Chief Experience Officer and Cleveland Clinic and is currently the Chief Medical Officer at Vocera Communications, Inc., where she helps design the next generation of healthcare innovations that bridge communication gaps, improve care team collaboration, and address clinician well-being, resilience and joy. For more than 25 years, Dr. Duffy has been designing innovative ways to restore humanity to healthcare by defining the components of an optimal healing environment. Prior to her appointment at Vocera, Dr. Duffy co-founded and served as Chief Executive Officer of ExperiaHealth, a company that helped healthcare leaders accelerate experience improvement. ExperiaHealth was acquired by Vocera and now drives the company’s thought leadership and research collaborative as the Experience Innovation Network. Dr. Duffy attended medical school at the University of Minnesota and completed her residency in internal medicine at Abbott Northwestern Hospital in Minneapolis, Minnesota.

Joan Zoltanski, MD, MBA

Chief Experience Officer
University Hospitals

Joan Zoltanski, MD, MBA, FAAP, is a pediatric critical care physician and Medical Director of the Pediatric Sedation Unit, Division of Pediatric Pharmacology and Critical Care Medicine, University Hospitals Rainbow Babies & Children’s Hospital. She is Assistant Professor of Pediatrics, Case Western Reserve University School of Medicine. Dr. Zoltanski holds a bachelor’s degree from State University of New York, College at Buffalo, N.Y., and a Master’s of business administration from Weatherhead School of Management, Case Western Reserve University. She earned her doctorate in medicine at Case Western Reserve University School of Medicine, where she won the Albert L. Lewin Award for Clinical Excellence in Pediatrics in 2004. She completed a residency in pediatrics and a fellowship in pediatric pharmacology and critical care medicine at UH Rainbow Babies & Children’s Hospital. She was appointed to the medical staff in 2009 and was named Medical Director of the Pediatric Sedation Unit in 2012.